Welcome to Kimal Group’s (“Kimal“) privacy policy. Kimal respects your privacy and has put in place policies and procedures to safeguard your personal data, and to ensure that we comply with our legal obligations to you in respect of your personal data.
What is this Privacy Policy for?
This privacy policy explains the ways in which we process the personal data that you provide to us. Please read the following carefully to understand our practices regarding your personal data. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy below. This privacy notice applies to you if you visit our website (https://kimal.com/en/) (regardless of where you visit it from), if you enquire about our services or otherwise interact with us.
Our website is not intended for children and we would ask that users do not provide personal data to us via the website. Please contact our Data Protection Officer (“DPO“) on the contact details below if this raises any concerns.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them unless this is clear from the context.
Data Collection
Who is responsible for the data collection at Kimal?
Within the Kimal Group (Kimal Group PLC, Kimal PLC, Kimal SARL, Kimal GmbH, Kimal International Healthcare FZE, Kimal MT, Kimal Renalcare) there are multiple data controllers; for more information please contact our DPO whose details can be found below. Our DPO is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice or if you would like to make a request to exercise your legal rights, please contact the DPO using the following contact details.
Contact details
Name of DPO: Steve Minett
Full name of legal entity: Kimal PLC
Telephone: +44 (0)845 437 9542
Email address: dpo@kimal.co.uk
Postal address: Unit 10A Clayfield Road, Worcester Six Business Park, Worcestershire, WR4 0AE
What data do we collect and how do we collect it?
Personal data is any information about an individual from which that person can be identified.
We may collect, use, store and transfer different types of your personal data which we have grouped together as follows:
– Identity Data includes your first and last name, your business/employer’s name and your job role.
– Contact Data includes your business email address, phone number and address.
– Financial Data: includes your bank account.
– Customer Service Data: includes details of any enquiries you have made to us, products you have purchased from us, and feedback or survey responses you have provided to us.
– Profile Data: includes your username and password, your preferences and details of how you use and interact with our services.
– Log Data: includes your computer’s Internet Protocol (IP) address, your browser type and version, the type of device you are using, its operating system, unique device identifiers, your device settings and geo-location data, the pages you visit, the time you spend on each page and the date and time of your visit.
– Marketing and Communications Data: includes your interests, your preferences in receiving marketing from us and your communication preferences.
– Employment related information: includes information related to your job history and prior experience, including the names of previous employers and additional background information about you.
If you don’t provide us with your personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you don’t provide us with that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with our services). In this case, we may have to cancel a service you have with us, but we will notify you if this is the case at the time.
Lawful basis for the processing of your personal data
We collect and use your personal data for different purposes depending on how you interact with us and the services that we supply to you or your business. Data protection law requires us to have a legal basis to process your personal data for each particular purpose. We will only use your personal data when we have a legal basis for doing so. Most commonly, we will rely on one of the following legal bases:
– Where it is necessary to perform the contract we are about to enter into or have entered into with you (“Performance of a contract with you“).
– Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (“Necessary for our legitimate interests“).
– Where we need to comply with a legal obligation (“Necessary to comply with a legal obligation“).
– We may also rely on your consent as a legal basis for processing your personal data (“Consent“).
– Where the processing of your personal data is necessary to serve a wider public interest (“Necessary for public interests“).
How we collect your personal data
We use different methods to collect data from and about you, including through:
– Direct interactions: you may give us your personal data by filling in forms or corresponding with us by post, phone, email or otherwise. This includes personal data you provide us when you: make an enquiry about our services or request a demo; subscribe to our publications; enter into a competition or promotion; purchase our goods; use our platform or applications; give us feedback; fill out a survey; or fill out a ‘contact us’ form on our website.
– Automated technologies or interactions: as you interact with our website, we will automatically collect your Profile Data and Log Data. We collect this data by using cookies, server logs and other similar technologies. We may also receive Log Data about you if you visit other websites employing our cookies. Please see the latter section for our policy on Cookies.
– Third parties: we will receive your personal data from various third parties for legitimate business purposes.
We have set out below, in a table format, a description of purposes for which we may use your personal data, which of the legal bases we rely on to do so and the types of personal data processed for each purpose. We have also identified what our legitimate interests are where appropriate.
In some cases we may process your personal data for more than one legal basis depending on the specific purpose for which we are using your personal data. Please contact us if you would like more detailed information about how we process your personal data. We may also inform you of additional purposes for processing your personal data when that information is collected from you.
Purpose/Activity Type of Data Source of Data Lawful Basis (including details of legitimate interests) To update and enhance our records and to ensure that our records are correct and accurate. Name, address and other contact information such as email address and telephone number provided by you through our website or the website of any member of the Kimal Group. This includes information provided when downloading material on our product pages, completing contact forms, and engaging with our social media platforms (Identity Data and Contact Data). Customer Service Data. You via our website or the method used to contact us Legitimate interest When you enter a promotion sponsored by any member of the Kimal Group, when you respond to a survey, or when you report a problem with any of the Kimal Group websites. Identification Data. Contact Data. Customer Service Data. You via our website or the method used to contact us Legitimate interest To compile information relating to your use of our products and make recommendations about goods and other areas that may interest you. Identification Data. Contact Data. Log Data. Profile Data. Marketing and Communications Data. Our website Consent To carry out our obligations arising from any contracts entered into between you and us to provide you with the information, products and services that you request from us. Identification Data. Contact Data. Log Data. Profile Data. You via entering into the contract with us Performance of our contract with you, or in order to take steps at your request to enter into a contract with you To provide you with information about Kimal goods and services which may interest you. If you are an existing customer, we will contact you by e-mail only with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are not a customer, or the goods and services we want to send information about are not similar to those which were the subject of a previous sale or negotiations of a sale to you, we will contact you by email only if you have consented to this. You can opt-in/out of such notifications by selecting the ‘unsubscribe’ option at the bottom of our email communications. Identification Data. Contact Data. Log Data. Profile Data. Marketing and Communications Data. You via our website or the method used to contact us Legitimate interest or consent To invite you to participate in research studies and/or market research activities where you have provided your consent. Identification Data. Contact Data. Marketing and Communications Data. You via our website or the method used to contact us Consent To analyse your data to create a profile of your interests and preferences so that we can contact you in the most appropriate way and with the most relevant information. Identification Data. Contact Data. Log Data. Profile Data. You via our website Consent To ensure the content from our websites is presented to you in the most effective and relevant way. Log Data. Our website Legitimate interest To contact you in relation to a job application with us. Identification Data. Contact Data. Employment related information. You, or a recruitment agent used by you to apply for a position Legitimate interest Who do we share your data with?
We may share your data with any member of the Kimal Group without obtaining further consent from you. We may disclose your personal information to third parties without obtaining further consent from you, including:
– to our business partners, suppliers, and subcontractors for the performance of any contract we enter into with you.
– to our business partners, suppliers, subcontractors, and distributors where you have expressed an interest in our products or services, and the relevant business partner, supplier, subcontractor, or distributor is best placed to assist you with your enquiry.
– where we outsource any of our business functions under which we collect or store your data.
– if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms & Conditions and other agreements; or to protect our rights, property, or safety of our employees, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We will ensure that any such third party adheres to the same obligations of security with regard to your data as undertaken by us and will never sell your data to third parties for the purposes of marketing.
If you require detail of the third parties that we share your data with, please contact our DPO who will be able to provide the information requested.
International Transfers
Some of the processors that we use to assist in the processing of your data are based outside of the UK.
Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
a. transferring your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK;
b. using approved standard contractual clauses which give personal data the same protection it has in the UK; or
c. transferring when one or more of the conditions set out in Article 49 GDPR are met.
Your Legal Rights
Under certain circumstances, you have rights under data protection law in relation to your personal data. You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
– If you want us to establish the data’s accuracy.
– Where our use of the data is unlawful but you do not want us to erase it.
– Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
– You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or, where technically feasible, another data controller where you have provided it in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us at dpo@kimal.co.uk.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. It could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
What we ask of you
– Keeping your information accurate and up to date: please inform us if there is a change in your contact details or any other information that you have provided to us so that we can ensure our records are kept accurate and up to date.
– Third party personal data: if you provide us with personal data about another person, please make sure that you have informed them of our identity, the purposes for which their personal data will be processed, and obtained their permission and/or complied with any other data protection requirements. If you are unsure whether their personal data can be shared with us, please contact us before providing us the data.
Third party links
This website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. These purposes may include satisfying legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
If you want to know more about how long we keep your data please contact us at dpo@kimal.co.uk. In some circumstances, you can ask us to delete your data: see the your legal rights section above for more details.
General Information and Mandatory Information
Data Protection
Kimal is registered with the Information Commissioner’s Office under registration number Z7348671. Further details about our registration can be found here: https://ico.org.uk/ESDWebPages/Entry/Z7348671
Complaints
If you have any queries, complaints or requests relating to any entities within Kimal, please contact the DPO at dpo@kimal.co.uk. You also have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO“), the UK regulator for data protection issues (www.ico.org.uk). In certain circumstances you might also have the right to bring a complaint to other regulators or in the Courts although we would hope that you give us the chance to deal with any concerns you might have first by contacting our DPO.
Data collection on Our Website
Cookies
Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files of letters and numbers that we store on your computer and saved by your browser if you agree.
We use the following cookies:
– Strictly necessary cookies. These are cookies that are required for the operation of our website. These essential cookies are always enabled because our website won’t work properly without them. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. You can switch off these cookies in your browser settings but you may then not be able to access all or parts of our website.
– Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
– Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
– Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose so that they can serve you with relevant advertising on their websites.
You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.
This page was updated on 28.05.2025.
We may update this privacy notice at any time by posting an amended version to our website. Please refer to this notice regularly.
