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Transonic
®
Service Area
Report your technical issue and
receive a swift response from a
member of our team.
Transonic Service Area
Please complete the fields below in as much detail as possible so that we can provide the best advice
Name
*
Email
*
Phone
*
Hospital/Dialysis Unit
*
Address
*
Street Address
Address Line 2
City
County / State / Region
ZIP / Postal Code
HD03 Monitor Serial Number
*
This can be found on the metallic data plate on the base of the machine and starts with ‘HD03’
H4FX Flow Sensors Serial Number
*
This can be found engraved on the black monitor connector and starts with ‘H4FX’
Data Transfer Module (DTM) Serial Number
*
This can be found on the data plate and starts with ‘N’
Nature of Work Required
*
Please choose from the following
Reactive repair
Callibration
Nature of Fault
*
Please choose from the following
None
No power/ not charging
Damaged screen
DTM not recognised
Tubing enquiry
Spare parts
IT/ PC software
Nature of Fault
Please choose from the following
None
No power/ not charging
Damaged screen
DTM not recognised
Tubing enquiry
Spare parts
IT/PC software
Nature of Fault
Please choose from the following
None
No power/ not charging
Damaged screen
DTM not recognised
Tubing enquiry
Spare parts
IT/PC software
DISCLAIMER: Any Data Transfer Modules (DTMs) received by Kimal will be restored to factory settings, deleting all patient data. This is to comply with our obligations under General Data Protection Regulations
Return of your Data Service Module (DTM)
I confirm that I won’t be returning my DTM
I confirm that I will be returning my DTM and that all patient data has been deleted
Additional Information
Would you like a copy of the form to be emailed to you?
Yes
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